Policies
Simply A Lady’s Updated Policy:
Revised May 26, 2021
To Take Effect: May 29, 2021
Communication:
Please contact SAL via
Email- (sales@simplyalady.com)
OR
Phone- (901) 300-0262
regarding any inquiries, questions, or concerns with your order.
All emails will be responded to within 48 hours of receipt.
All calls will be answered during SAL business hours.
Business Hours-
Mon- Fri 11AM- 6PM
Saturday 10AM- 4PM
Sunday CLOSED
Processing Time:
The standard processing time for IN STOCK Ready Made wigs is 1 business day. If ordered online, wigs will be shipped the following business day. If the pickup option is selected, a confirmation notification email will be sent via email when the order is ready to be picked up. The order is not available for pickup until this email has been sent.
Bundles, closures, hair products, and accessories are subject to a standard
2-5 business days processing time.
(Weekends and Holidays are not included).
If your order is placed on the weekend, the following Monday is the 1st processing day.
All custom wigs require 15-21 business days for processing, creation, and customization.
***Some items may require additional processing time if they are out of stock.
In this instance, Simply A Lady will notify the client directly once an order is placed.
All orders will go through their standard processing time before being shipped.
Please order accordingly.
Shipping:
Please ensure that the address you use for shipping is accurate upon checkout. Simply A Lady Virgin Hair will only ship to addresses listed during checkout by the customer. We will not change/alter an address after purchase is complete.
All packages will now be shipped via UPS only.
The standard shipping option cost is $9.99 for purchases $100 and under.
For all orders over $100 the standard shipping cost is $19.99.
Express Shipping is available with an add-on cost of $39.99.
Standard shipping time: UPS Ground (2-3 business days)
Express shipping time: UPS Next Day (1 business day)
*An adult signature is required on all orders.
*Complimentary Insurance of up to $500 added on each order
In the event of a loss or stolen package, the customer must contact and notify Simply A Lady within 48 hours of finding out that said package is lost or stolen.
*Simply A Lady is not at fault, liable, or responsible for any lost or stolen packages. However, we will file a claim once notified (if done within 48 hours timeframe). After an investigation is completed by UPS, the client will then be reimbursed of the cost of their order up to $500 if, and only if, UPS has found your claim valid.
For all orders over $500, an additional insurance coverage of the full amount of your total purchase is available at an additional cost. If you would like to purchase additional insurance for your package, please contact Simply A Lady via email (sales@simplyalady.com) once your order has been completed.
******INTERNATIONAL SHIPPING FEES: Simply A Lady pays shipping costs (paid by customer at checkout). Customer/receiver then pays duties and taxes. Customer/Receiver pays all charges (also referred to as "Freight Collect"). Customer is fully responsible for their country's "duties & taxes" once package is in transit.
Tracking:
Labels will only be printed the day the order is intended to be shipped. Once the shipping label is created, a notification email with tracking information will automatically be sent to client’s email.
Please use your tracking number and the following link to track your shipment through transit:
*If there is a delay in your shipment after you have received your tracking information, please contact UPS directly to get more information.
UPS Customer Service: 1-888-742-5877
Pick-up Orders:
Local clients are able to pick-up orders once they have gone through the standard processing time.
***If the item is in stock, your order may be available for pick- up the same business day or the following business day. Please call our store to confirm, prior to placing your order.
You can select this option during checkout. Items cannot be shipped, after this option is selected.
An email will be sent once your order is packaged and ready for pickup.
Orders can only be picked up from our store location. No meetups or after hour pickups will occur to ensure the safety of the client and SAL staff.
Store Location-
870 Goodman Rd. E.
Southaven, MS 38671
Business Hours-
Mon- Fri 11AM- 6PM
Saturday 10AM- 4PM
Sunday CLOSED
***The client must present a valid Driver’s license/ ID to obtain their order. The name on the Driver’s License/ID MUST match the name on the order. No exceptions.
Refunds:
Due to the nature of our business, no refunds are given on worn or altered hair extensions, wigs, or products. ALL sales are final.
